Understanding the User Model of the Elderly People While Using Mobile Phones
نویسندگان
چکیده
This paper tried to understand the problems encountered by the elderly while using mobile phones through their user models. The purpose was to show the different dimensions of the discrepancies between user and designers models regarding mobile phones. Protocol analysis, structural hinting, and coaching methods were applied in the usability test. The results showed the different levels of operational problems of mobile phones, including physical, perceptual, functional, and conceptual. The problematic scripts of mobile operation, therefore, can be systematically categorized. Finally, conceptual misunderstanding of mobile phones should receive more attentions than the physical features of mobile phones.
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تاریخ انتشار 2005